After reading this article, you will learn:
How to change your Localo subscription plan
How to cancel your subscription
What happens if you don't renew your subscription
How plan upgrades and downgrades work
What Localo's refund policy is
Managing your Localo subscription is simple. Whether you want to upgrade your plan, switch to a different option, cancel your subscription, or request a refund, you can do everything directly from your Localo account.
🔁 1 - How to change your subscription plan
You can switch between subscription plans at any time.
To change your plan:
Log in to your Localo account.
Go to your profile Settings in the top-right corner.
Select Billing from the dropdown.
Click Manage Subscription and Change Plan
Select your preferred plan and confirm the change.
You can also navigate directly to the 'Explore plans' section and choose your preferred plan from available options :
1.1 What happens when I change my plan?
As your business grows, you can upgrade your subscription at any time. Depending on your plan configuration, additional capacity may become available immediately or at the beginning of the next billing cycle.
💡 If you upgrade your plan
the new plan becomes active immediately
only the price difference is charged for the remaining billing period
a new billing cycle starts for the upgraded plan
💡 If you downgrade your plan
your current plan remains active until the end of the billing cycle
the new plan starts when the current billing period ends
❌ 2 - How to cancel your subscription
If you no longer need your subscription, you can cancel it directly from the Billing section.
To cancel your subscription:
Open Billing in your Localo account.
Click Cancel Subscription.
Follow the confirmation steps.
After cancellation:
your subscription remains active until the end of the current billing period
you won't be charged again
you can reactivate your subscription at any time
💡 Cancelling your subscription does not delete your Localo account.
Your account and data stay available, and you can reactivate your subscription anytime.
2.1 Do I need to cancel my subscription manually?
You only need to cancel subscriptions that renew automatically.
If you paid using a payment method that does not support automatic renewal, your subscription will simply expire at the end of the current billing period and no additional action is required.
🔄 3 - What happens if I don't renew my subscription?
If your subscription expires:
paid features will become unavailable
your subscription will no longer renew
you can reactivate your plan at any time
If a payment fails for an automatically renewing subscription, you'll receive an email notification with instructions on how to update your payment method.
💸 4 - What's Localo's refund policy?
Localo offers a 30-day money-back guarantee.
If you're not satisfied with the service, contact our support team and we'll help you with the refund process.
Refund requests submitted between 30 and 90 days from the subscription start date may still be reviewed individually.
Once approved, refunds are usually processed within 2 business days.
📄 For full details, please refer to the Localo Terms & Conditions.
💼 5 - Billing details and VAT information
Need to update your company details, VAT number, billing address, or invoice email?
You can manage all billing-related information directly from the Billing section in your account.
Do you have additional questions?
💬 Contact us via the in-app chat
📩 Or email us at [email protected] — we'll be happy to help.