After reading this article You will find out:
Where can I find my billing and payment information?
How do I download my invoices?
What billing details can I update?
How can I change my subscription plan or payment method?
What happens if my payment fails?
1 - Where can I find my billing and payment information?
You can access your billing details anytime through your Localo account:
Step 1: Log into your Localo account at app.localo.com.
Step 2: Click on your Settings icon in the top-right corner.
Step 3: Select Billing from the dropdown menu.
📥 2 - How do I download my invoices?
Once you're in the Billing section:
Scroll down to the Invoices table.
You’ll see a list of all your past payments, including:
Date of transaction
Invoice number
Amount paid
Click Download next to any invoice to get a PDF copy.
💼 3 - What billing details can I update?
You can easily update your:
Company name
VAT ID / tax number
Billing address
Email address for invoices
To edit any of these:
Go to the Billing Settings tab.
Click Edit next to the section you'd like to update.
Save changes to apply them to your next invoice.
🔁 4 - How can I change my subscription plan or payment method?
Need to upgrade, downgrade, or switch your billing cycle?
In the Billing section, select the Plan & Payments tab.
You’ll see your current plan and available upgrade options.
Click Change Plan to switch to a different subscription.
To change your credit card or payment method during renewal, provide your new card details at checkout. This will update the payment details for future billing cycles.
❓ 5 - What happens if my payment fails?
If your payment doesn’t go through:
We’ll notify you by email.
You’ll have a grace period of 5 days to update your payment method.
During that time, your Localo access will continue.
After the grace period, your subscription may be paused until payment is completed.
You will also have a possibility to update your payment details and use another credit card.
💬 Need help with a billing issue?
If something looks off or you're not sure how to proceed:
➡️ Just reach out to us via chat or email at [email protected]. We're happy to help!