After reading this article, you will learn:
Where to find your invoices and billing information
How to download invoices from Localo
How to update billing details
How to change your subscription plan or payment method
What happens if a payment fails
You can manage your invoices, payments, subscription, and billing details directly from your Localo account. In this article, you'll learn where to find these settings and how to manage them.
⚙️ 1 - Where can I find my billing and payment information?
All billing-related settings are available in one place within your Localo account.
Step 1: Log into your Localo account at app.localo.com.
Step 2: Click on your Settings icon in the top-right corner.
Step 3: Select Billing from the dropdown menu.
📥 2 - How do I download my invoices?
Once you're in the Billing section:
Scroll down to the Invoices table.
You’ll see a list of all your past payments, including:
Date of transaction
Invoice number
Amount paid
Click Download next to any invoice to get a PDF copy.
💼 3 - How to update billing details?
You can easily update your:
company name
VAT ID / tax number
billing address
invoice email address
To edit any of these:
Go to the Billing Settings tab.
Click Edit next to the section you'd like to update.
Save changes to apply them to your next invoice.
🔁 4 - How can I change my subscription plan or payment method?
From the Billing section, you can manage both your subscription plan and payment method.
Need to upgrade, downgrade, or switch your billing cycle?
In the Billing section, select the Plan & Payments tab.
You’ll see your current plan and available upgrade options.
Click Change Plan to switch to a different subscription.
To change your credit card or payment method during renewal, provide your new card details at checkout. This will update the payment details for future billing cycles.
⚠️ 5 - What happens if my payment fails?
5.1 What happens after a failed payment?
you'll receive an email notification
you'll have 5 days to update your payment method
your subscription remains active during the grace period
After the grace period, your subscription may be paused until payment is completed.
5.2 How to fix a failed payment?
You can update your payment details and use a different credit card.
open Billing settings
update your payment methods
retry the payment
🚫 6 - How to cancel your subscription?
If you would like to cancel your subscription, you can do so from the Billing section:
Do you have additional questions?
💬 Contact us via the in-app chat
📩 Or email us at [email protected] — we'll be happy to help.