If you need to cancel or change your Localo plan, we’ve made the process simple and clear - no hidden steps, no stress. Below, you’ll find everything you need to manage your subscription.
🔁 1 - How to Change Your Subscription Plan
You can easily switch between plans and here is how:
Log in to your Localo account.
Click on your profile icon in the top-right corner.
Select Billing & Subscription from the dropdown.
Click Change Plan and select your preferred option.
Confirm the changes. You can also navigate directly to the 'Pricing' section and choose your preferred plan from available options.
Your new plan will activate immediately. If you upgrade, the system will charge the difference right away. If you downgrade, your current plan will remain active until the end of your billing cycle. If you prefer, you can also schedule a plan switch for the next billing cycle. This ensures that your current subscription period is fully utilized before transitioning to a new plan. Some changes to subscription plans, such as scaling based on profile usage, may take effect in the next accounting period, ensuring a smooth transition.
Upgrading Plans Mid-Cycle
Upgrading to a higher tier plan, such as moving to a premium or business plan, is hassle-free in Localo. You can initiate an upgrade at any time, and the system will:
Recalculate your billing based on the remaining period of your current plan.
Start a new billing period for the upgraded plan. The process is automated and seamlessly updates your subscription.
Key Considerations
Ensure you review the features and cost differences between plans before switching to make an informed decision.
If upgrading mid-cycle, check how prorated charges will be calculated and ensure your billing method on file is up-to-date.- For scaling needs, users can upgrade plans that adjust capacity based on profile growth, with updates effective in the next billing cycle.- Explore available plans such as the Pro Plan for managing up to six profiles or customizable options that can be tailored to specific needs by visiting the official pricing page.
❌ 2 - How to Cancel Your Subscription
We understand if you need to pause or stop - no pressure.
To cancel:
Go to Billing & Subscription in your Localo dashboard.
Click the Cancel Plan button.
Follow the confirmation steps to complete cancellation.
After cancellation, your subscription will stay active until the end of your current billing period. You won’t be charged again unless you reactivate your plan.
! If you didn’t pay with a credit card, there’s no need to cancel your subscription.
Your plan will automatically expire on the last day of its validity - no extra steps required.
💸 3 - What’s Our Refund Policy?
We offer a 30-day money-back guarantee.
If you’re not satisfied with Localo, just contact our support team and we’ll issue a full refund.
After 30 days, we do not provide refunds for partial months or unused features, as outlined in our Terms of Use.
Refunds generally take up to 2 working days to reflect in your account once issued by Localo. Ensure your payment method is supported to avoid delays.
📄 See -> LOCALO WEBSITE REGULATIONS
Handling Billing Discrepancies
Should you encounter any issues with overcharges or billing errors, especially those spanning a longer timeframe (e.g., several months), the process involves validation and account review:
Contact the Support Team: Reach out to Localo’s support team with details of the suspected billing discrepancy.
Verification Process: The support team will review your account details to confirm the accuracy of the charges. Discontinued or updated plans may sometimes impact pricing accuracy.
Potential Refunds: Based on the findings, the eligibility for refunds or adjustments will be discussed. Longer-term overcharges or mismanagement of subscriptions may require additional time for resolution.
Still Need Help? If your issue involves exceptions to refund policies or complex billing discrepancies, ensure you gather all relevant details like subscription type, payment dates, and descriptions before contacting support. This helps expedite resolution.
🔄 Renewing Your Subscription and Resetting Expiry Dates
Renewing your subscription or resetting its expiry date is simple with Localo. Use the subscription link associated with your account to proceed with payment. This also allows you to access available discounts. Lost the link? Check your email or contact customer support for assistance.
Reach out to us via chat or email [email protected] - we’re always here to help.